You may return your order within 7 working days from the delivery date, if the product is incorrect, damaged or defective
(a) ‘Incorrect’ means the product is not the product you ordered; the model/colour is different from what is indicated on your order summary;
(b) ‘Damaged’ means the product is found to be damaged upon receipt, please provide open box video
(c) ‘Defective’ means the product is found to have technical defect(s) where the customer contact our customer service and prove that the item is defective.We cannot guarantee that the bicycle will be 100% scratch-free. Even if it is fully assembled, scratches may occur due to the items inside the box and occasional delivery issues.
(We will check all items before shipping.)
- Our customer service agent will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within fourteen (14) working days from the day our team receives the physical product. You will receive an email confirmation once the returned item is received from our end.
- If your return is valid, we will process your refund or replacement, based on what you have indicated to our Asogo Support team. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
- If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
*Please note that if the product does not fit you or not fit to your product, this is not considered as ‘incorrect’ product and return of product is not allowed on this basis. Therefore, customers are advised to ensure the correct measurement of the product before placing an order.